FAQ
Please select the category of your question:
Measuring and Installing
Ordering and Shipping
1. What is the Shipping Policy?
Shipping is often free, but rates depend on location and product. We cannot ship to P.O. Boxes. Please see the below for our shipping policy.contact us for availability and rates.
2. Do you ship catalogs or brochures?
No. In an effort to keep costs as low as possible for our customers, we save the expense of printing brochures and pass the savings on to you. Please see our online product list to view our inventory.
3. Can I return the blinds I purchased?
We offer a 100% Satisfaction Guarantee. Please see our Guarantee page for details.
4. Do you charge tax?
In most all locations, no. For Georgia residents, there is a 6% sales tax.
5. What methods of payment do you accept?
Our transactions are processed through the convenience and security of PayPal. Therefore, you can pay with VISA, MasterCard, American Express, Discover or through your bank account.
6. When will I be charged?
Charges are made soon after the order is placed and typically within 24 hours. They are charged before production starts since the products are custom made.
7. How secure is my credit card online?
Very safe. All orders are processed through secure servers with Secure Sockets Layer (SSL) technology that encrypts all your information before it is sent to us.
8. Will I receive an order confirmation?
Yes, you will receive an email confirmation of your order at the email address you provide.
9. How long will it take to receive my order?
Orders are shipped when they are complete. Blinds are typically completed in two to four days. Shutters are completed in three to four weeks.
10. Do you ship outside of the continental U.S.?
It depends. Please contact us for availability and rates.
11. Do you share any of my personal information?
No. We will never sell or share your personal information with others.
12. What if I want a custom order and cannot find what I’m looking for?
Simply click here to contact us. If it’s close to something you see here, we can probably make it for you.
13. What is the difference between inside & outside mount?
An inside mount is when the blind, shade, or shutter fits inside of the window opening. Mounting as an inside mount generally has a cleaner, neater look. An outside mount can be used if there isn't enough depth to mount the product inside the opening. Sliding glass doors and wood cased shallow windows are popular outside mount choices.
14. What are the characteristics of the real wood blinds and shutters?
Any true wood product will have slight variations in color, grain, and texture, all of which add to the unique characteristics of natural wood. Even though we maintain rigid quality control standards, we can not guarantee exact color matches. These variations will be especially visible in blinds with light color stains; however, when dealing with natural wood products variations that occur are considered acceptable and add to the overall aesthetic of the window covering.
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15. Is there any advantage to vinyl shutters?
Vinyl shutters will not fade, pit, crack, peel or warp like conventional wood shutters. They never require painting, staining or sanding. Scratches and dents cannot affect finish and color. You can place them in
bathrooms, sunrooms, kitchens, and saunas without worry of warped blades.
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Upon Arrival and Product Care
1. What if the products I order are damaged during shipping?
We'll take care of any damage incurred during shipping, but please inspect contents upon arrival and let us know immediately if there is a damaged items. We must be notified within three (3) business days.
2. Do you supply all the necessary hardware?
All of the necessary hardware, including installation brackets, is included with your blinds. Sometimes spacer blocks or shims may be needed. These items can be found at your local hardware store.
3. Do you supply install screws and fasteners?
Yes. However, there are many different types of mounting surfaces into which your products could be attached, such as concrete, wood, drywall, plaster, steel, etc. It's not feasible for manufacturers to include screws/fasteners that will work for all applications, but the ones included should work well for the most common window installation projects.
4. Are the installation instructions included?
All of the products are shipped with installation instructions. If you can't find the instructions in the box, click here for our Install page to download the instructions, or feel free to contact us.
5. How should I care for my wood blinds and shutters?
Like any piece of furniture, dust your blinds regularly. Use an ordinary soft, clean cloth, chemically-treated dust cloth, dusting mitt, vacuum cleaner with brush attachment or cylindrical dust brushes especially designed for blinds. The paint surface of the slats is smooth and dust is easily brushed off, when dusted during regular cleaning. Lower the blind to its full length, then tilt the slats almost fully closed and dust. Then do the reverse side of the slats in the same manner. In order to reach the dust where the slats overlap, it is best not to fully close the blind in either position.
6. How do I care for vinyl shutters?
With vinyl shutters, no special cleaning or care is necessary. Just wipe them off with ordinary soap and water. In fact, regular cleaning enhances the finish and gives them an "ever improving" appearance for years to come.
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